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Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Finishing Touch Holidays.
Booking: A 25% deposit and £20 booking fee must be paid at the time of booking. No contract will exist until we receive this amount and confirm your booking. The balance must be paid 10 weeks before departure. If funds for the balance payment are not cleared by the due date your booking may be subject to cancellation and loss of deposit payment. If your reservation is made within 10 weeks of your travel date the full amount is due upon booking. For all payments made by credit card a charge will apply to the advertised price. Payments may also be made by debit card or direct bank transfer without charge. Payments received from international accounts will be required to pay UK bank charges.
Your Financial Protection: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with Finishing Touch Holidays Ltd. For further information see www.ipplondon.co.uk. Your Responsibility For Your Booking: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed. The lead passenger must be 18 years or over.
Our Responsibility For Your Booking:
(a) We promise that the accommodation will be provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(b) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:-
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
(c) We limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury, the maximum amount we will have to pay if we are found liable to you on any basis is twice the price (excluding bank and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim.
(d) The standards and regulations of the country in which the facts giving rise to your claim or complaint occurred and the promises we make to you about your arrangements will be used as the basis for deciding whether the arrangements in question were provided with reasonable skill and care.
(a) Cancellation by you - Cancellation must be in writing by lead name and sent by recorded delivery to Finishing Touch Holidays Ltd at PO Box 754, Chichester, West Sussex PO19 9RA. Cancellation of accommodation will apply from the date of receipt by us of the written cancellation notice. If we receive the notification of cancellation more than 10 weeks before arrival, only the deposit will be retained. If less than 10 weeks then cancellation charges will apply equating to 100% of the total cost. If you are covered by holiday insurance you may be able to recover these cancellation charges.
(b) Cancellation by us - In the very unlikely event that specific accommodation ceases to be available as booked and we are unable to offer you equivalent alternative accommodation we will refund you all the money paid (including the deposit).
(c) Force Majeure - If cancellation or change by us is brought about by war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God or other events outside our control we shall not be held responsible in any way, except to refund any monies already paid in the event of cancellation.
(d) We reserve the right to modify or withdraw any booking due to circumstances beyond our control and cannot be liable for any loss, expense, inconvenience or claim arising there from. Our liability will be limited to a refund of any monies paid to Finishing Touch Holidays.
Property Availability, Arrival & Departure Times: Properties will normally be available from 14.00 hours on your day of arrival and must be vacated by 10.00am on the day of your departure. Whilst we aim to have properties cleaned as soon as possible, it often is not possible until later in the afternoon. If this is the case, guests may leave their cases in the property and enjoy the pool and terrace areas while the maids complete their work. Clients must understand that this system is for their benefit and is preferable than making the occupation time later in the afternoon, but they must cooperate by letting the maids complete their work without disruption. If you have a later departure flight and would like to stay later in your property, please call our managing company 2 to 3 days before your departure, when they will be in a position to tell you if you are able to stay on. While we will do everything we can to help, if this is not possible we do require, vacant possession at 10.00am for the cleaners and maintenance staff. We reserve the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time.
General: Building work and the resulting noise from sites adjacent to any properties we let for owners may occur at any time in the year. Where we are aware that such works are under way or likely to occur during your holiday, and may in our opinion significantly affect your enjoyment of it, we will advise you. If you are unhappy with this we will endeavour to offer you alternative accommodation (with you paying any additional rent if the alternative is more expensive or receiving a refund if it costs less than the property of your first choice). If we are unable to offer you a reasonable, similar alternative accommodation, we will give you a refund of any monies you have already paid to us; as you will appreciate, building works are often carried out by third parties over whom we have no control. Furthermore, works can be frequently intermittent and we may only become aware that they are taking place when they actually commence. We shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property.
Alterations: Although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise at the earliest possible date. If for any reason beyond our control, we are unable to provide the property booked, we reserve the right to transfer you to a similar property. However if it is not possible or you do not wish to be transferred, we will cancel/ the booking returning any deposits paid. If, after the contract comes into effect, you wish to change any details of the booking (e.g. arrival date or accommodation) we will endeavour to comply. A fee of £25 will be charged for each amendment. In the event that 56 days before arrival you wish to alter your arrival date to a later date the cancellation charges will apply.