Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Finishing Touch Holidays.

Booking: A 25% deposit and £20 booking fee must be paid at the time of booking. No contract will exist until we receive this amount and confirm your booking. The balance must be paid 8 weeks before departure for properties abroad and 2 weeks before arrival for UK properties. If funds for the balance payment are not cleared by the due date your booking may be subject to cancellation and loss of deposit payment. If your reservation is made before the balance due date then the full amount is due upon booking. Payments received from international accounts will be required to pay UK bank charges.

Our Responsibility For Your Booking:

(a) We promise that the accommodation will be provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted arrangements are not provided as promised or prove deficient and that is the result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

(b) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:-
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
‘force majeure’

(c) We limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury, the maximum amount we will have to pay if we are found liable to you on any basis is twice the price (excluding bank and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim.

(d) The standards and regulations of the country in which the facts giving rise to your claim or complaint occurred and the promises we make to you about your arrangements will be used as the basis for deciding whether the arrangements in question were provided with reasonable skill and care.

Cancellation:

(a) Cancellation by you – Cancellation must be in writing by lead name and sent by recorded delivery to Finishing Touch Holidays Ltd at First Floor, 119 High Street, Chichester, West Sussex PO20 0QB. Cancellation of accommodation will apply from the date of receipt by us of the written cancellation notice. If we receive the notification of cancellation more than 10 weeks before arrival, only the deposit will be retained. If less than 10 weeks then cancellation charges will apply equating to 100% of the total cost. If you are covered by holiday insurance you may be able to recover these cancellation charges.

(b) Cancellation by us – In the very unlikely event that specific accommodation ceases to be available as booked and we are unable to offer you equivalent alternative accommodation we will refund you all the money paid (including the deposit).

(c) Force Majeure – If cancellation or change by us is brought about by war, threats of war, riots, civil commotion, strikes, disasters, terrorist activities, bad weather, acts of any government or public authority, acts of God or other events outside our control we shall not be held responsible in any way, except to refund any monies already paid in the event of cancellation.

(d) We reserve the right to modify or withdraw any booking due to circumstances beyond our control and cannot be liable for any loss, expense, inconvenience or claim arising there from. Our liability will be limited to a refund of any monies paid to Finishing Touch Holidays.

Property Availability, Arrival & Departure Times: Properties will be available from 16.00 hours on your day of arrival and must be vacated by 10.00am on the day of your departure. Whilst we aim to have properties cleaned as soon as possible, it often is not possible until later in the afternoon. If this is the case, guests may leave their cases in the property and enjoy the pool and terrace areas while the maids complete their work. Clients must understand that this system is for their benefit and is preferable than making the occupation time later in the afternoon, but they must cooperate by letting the maids complete their work without disruption. If you have a later departure flight and would like to stay later in your property, please call our managing company 2 to 3 days before your departure, when they will be in a position to tell you if you are able to stay on. While we will do everything we can to help, if this is not possible we do require, vacant possession at 10.00am for the cleaners and maintenance staff. We reserve the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time.

General: Building work and the resulting noise from sites adjacent to any properties we let for owners may occur at any time in the year. Where we are aware that such works are under way or likely to occur during your holiday, and may in our opinion significantly affect your enjoyment of it, we will advise you. If you are unhappy with this we will endeavour to offer you alternative accommodation (with you paying any additional rent if the alternative is more expensive or receiving a refund if it costs less than the property of your first choice). If we are unable to offer you a reasonable, similar alternative accommodation, we will give you a refund of any monies you have already paid to us; as you will appreciate, building works are often carried out by third parties over whom we have no control. Furthermore, works can be frequently intermittent and we may only become aware that they are taking place when they actually commence. We shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property.

Alterations: Although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise at the earliest possible date. If for any reason beyond our control, we are unable to provide the property booked, we reserve the right to transfer you to a similar property. However if it is not possible or you do not wish to be transferred, we will cancel/ the booking returning any deposits paid. If, after the contract comes into effect, you wish to change any details of the booking (e.g. arrival date or accommodation) we will endeavour to comply. A fee of £25 will be charged for each amendment. In the event that 56 days before arrival you wish to alter your arrival date to a later date the cancellation charges will apply.

Alterations: Although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise at the earliest possible date. If for any reason beyond our control, we are unable to provide the property booked, we reserve the right to transfer you to a similar property. However if it is not possible or you do not wish to be transferred, we will cancel/ the booking returning any deposits paid. If, after the contract comes into effect, you wish to change any details of the booking (e.g. arrival date or accommodation) we will endeavour to comply. A fee of £25 will be charged for each amendment. In the event that 56 days before arrival you wish to alter your arrival date to a later date the cancellation charges will apply.

Use and Condition of Property: Accommodation is reserved only for the persons named on this form. No other persons are permitted to stay in the property without our written permission nor shall it exceed the maximum number stated in the website advertisement or advised to you at the time of booking. Unauthorised over-occupancy can result in penalty charges and/or immediate cancellation of the right to occupy the property. We reserve the right to terminate your holiday due to your misconduct or the misconduct of anyone in your party. Properties are furnished and equipped for self-catered accommodation for the number of people that equates to standard occupancy and will be cleaned and checked before your arrival. The lead passenger is responsible for leaving the accommodation in the same state of cleanliness and general order in which it was found. We reserve the right to charge the card details held in the booking file to cover additional cleaning costs should the property be left in an unacceptable condition and for any loss or damage caused to or in the property during your stay and as reported to us on the day of departure by the local property manager. The client and party acquire no rights whatsoever over the property excepting occupation as a holiday let for the period booked. The client shall not sub-let the property. The property must be kept locked at night and whenever unattended. The client is expected to act in a manner that would not cause unacceptable disturbance to residents in neighbouring Properties.

Accuracy of Property Descriptions and Pictures: We take great care to provide accurate information on the property and general area in which it is located. However, there may be occasions when facilities which are not under our direct control may not be available. We will endeavour to inform you of any such changes in advance, although these will not in themselves necessarily entitle you to cancel your booking without the usual penalties. Where circumstances beyond our control necessitate a change in holiday arrangements, we will advise you as soon as possible.

Prices: We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.

Animals: No animals are permitted in any of our properties.

Swimming Pools: Great care must be taken at all times when around and using a swimming pool, if there is one for your use at the property. You remain responsible for the safety of those using the pool at all times. You are recommended to never allow small children and non swimmers in or around the pool unsupervised, nor to use the pool under the influence of alcohol or drugs. Always familiarise all members of your party with the shallow and deep end of the pool. The pool will be cleaned and serviced twice per week, there will also be a pool net so you can remove leaves, etc., that may blow into the pool. When the pool engineer arrives (this will often be early in the morning), for safety reasons, and to allow him to properly carry out his duties, the pool must not be used for the duration of his visit, or if he advises a period of time after because of chemicals that had to be added.

Satellite TV: Satellite TV services abroad are subject to change and we cannot predict nor guarantee what English-speaking channels will be available.

Keys and Security of Your Property: If you lose any keys to the property you have rented, you should notify the managing company immediately. There is a charge of 30 euros to replace lost keys, 50 euros if a laser-cut high security key. If your property is equipped with a safe, please use it. When you are away from the property, always lock and secure it properly. Shutters should always be locked from the inside – you can leave inside windows open to keep the property cool. Hire of Equipment (cots, highchairs, z-beds, fans etc): Please notify us of any requirements you may have at the time of booking to ensure we can provide the required items. These should be paid for along with your final balance. If circumstances mean late ordering of hire equipment, payment should be made locally on arrival in cash. Maid Service: The property will be cleaned for your arrival and most properties (please check the property description), if you have booked for 2 or more weeks, will receive an ‘interim’ clean at the beginning of the second week and so forth until the end of your holiday. A linen change is carried out at each interim clean. Additional maid services are available on request and are chargeable.

Insurance: We strongly recommend that you take out comprehensive travel insurance as we cannot accept any responsibility for COVID, medical expenses, costs of repatriation, loss or damage to possessions, public liability, personal injury or any other costs, losses or damages of the kind which would be covered by a travel insurance policy. It is essential clients effect holiday insurance cover to ensure losses on flights, other travel and accommodation are fully covered. It is advised that the client take additional breakdown and motor insurance if on a self-drive holiday. None of the aforementioned losses are the responsibility of Finishing Touch Holidays.

Complaints: In the unlikely event you should have a problem during your holiday it is a condition of booking with us that you must report it to our local representative immediately. If you are unable to contact them you should contact Finishing Touch Holidays Ltd. office in the UK. If this is done verbally then you must ensure that Finishing Touch Holidays acknowledge your communication in writing. Finishing Touch Holidays Ltd, our suppliers and representatives must be given the opportunity to resolve during your holiday any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is not acceptable to make a serious complaint on return from your holiday when we are not made aware of your concerns or allowed reasonable opportunity to resolve them during your holiday. Therefore it is imperative that if you have a complaint you contact our local representative or Finishing Touch Holidays Ltd in the UK immediately. If your complaint is not resolved locally, you must contact us in writing within 14 days of your departure from the property quoting your booking reference and all relevant information to support your complaint. If this complaints procedure is not adhered to, we will accept no liability or claim for compensation. The interpretation of these booking terms and conditions is subject to the laws of United Kingdom and in the case of any disputes both parties submit themselves to the Courts and Tribunals of the United Kingdom.